Codelogix's dedicated delivery network is aligned to manage this diverse customer segment with responsive, quality and economical services that ensures smooth delivery of services to the client and their customers.
Our dedicated delivery network is aligned to manage this diverse customer segment with responsive, quality and economical services. Our processes are supported by redundant technology networks and systems that ensures smooth delivery of services to the client and their customers.
Inbound Contact centers: We are equipped to serve large enterprises and small companies that deal with the challenges of contact center outsourcing by providing a unique blend of management experience, operational processes and best practices, state of the art technology and a core philosophy of flexibility and openness.
System Integration: For voice services, we have integrated our switches with the homogenous and heterogeneous switches of our clients. This integration is done using the Q signaling. While for data applications, we are open to third party integration including hosting and maintenance based on individual client needs
To effectively manage client operations in a 24*7 environment, we have in place Dedicated power supplies with UPS and Generator back-ups, with full redundant systems and network connections across our delivery centers to deal with BCP/DR situations, For the effective and effecient Offshore/Onshore Delivery –
Setting up phone lines & IVR, 100% recording, building your knowledge base, performing quality analysis, providing CRM and agent performance management tools, delivering reporting/analytics and managing staffing 24/7 – all are included in our competitive pricing. These qualities ensure a long term, trusted and productive outsourcing relationship at price points the large outsourcers can’t match and the small ones can’t deliver on.
And also Codelogix, with all the required infrastructure, processes, practices, talent pool to provide the flexibility and adaptability that big companies can’t provide and a level of competency and scale that smaller companies can’t deliver on.